Shipping & Returns

Semra Ecer shipping and custom costs are not included.

For US customers, we cover all customs and import duties on an order value of up to $800. If the value of your order is more than $800 you will be responsible for any customs and import duties payable.


Semra Ecer operates a full, 14 - days Returns Policy. If you'd like a refund, simply send an e-mail to within 14 days of the delivery, with the details of your reason, your order number and picture of the product. We will get back to you as soon as possible. The item(s) should be returned unused and in perfect condition with the original packaging.

We will refund the full value of the goods, using the same method as the original payment (i.e. a refund to your credit or debit card). We offer free shipping and returns for domestic orders. Our handling for international returns will be at most 7 days. Please note that the cost of the delivery cannot be refunded unless we deem the goods to have been faulty before they were dispatched to you.

If you have any further questions, please contact us via e-mail:

Return Address: Teşvikiye Mahallesi Ahmet Fetgari Sokak Kebabçı Apartmanı 56/3  Şişli / İSTANBUL